Zenergy Delivery Policy
At Zenergy, we strive to ensure that you receive your orders in a timely and secure manner. Below are the details of our delivery policy for your convenience.
1. Shipping Areas
• We deliver across Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
2. Processing Time
• All orders are processed within 1-3 business days (excluding weekends and public holidays).
• Orders placed after 3 PM will be processed the next business day.
3. Shipping Timeframes
• Peninsular Malaysia: 3-5 business days.
• East Malaysia (Sabah & Sarawak): 5-7 business days.
4. Shipping Costs
• Shipping costs within Malaysia are calculated based on the weight of the package and delivery location and will be displayed at checkout.
5. Free Shipping
• Enjoy free shipping within Malaysia for orders above RM100.
6. Order Tracking
• Once your order is dispatched, you will receive an email with your tracking number to track the status of your delivery.
7. Delivery Issues
• If your package arrives damaged or if there are any issues with your delivery, please contact us within 48 hours at info@zenergy.com.my
Thank you for choosing Zenergy. We are committed to delivering high-quality, 100% pure essential oils and products to support your wellness journey.