Privacy Policy

Zenergy Privacy Policy

At Zenergy, we are committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (https://zenergy.com.my/) or make a purchase from us.

1. Information We Collect

We may collect the following types of information from you:

Personal Information: When you place an order or sign up for our newsletter, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.

Non-Personal Information: We may automatically collect non-personal information such as your IP address, browser type, and pages you visit on our website through the use of cookies and similar technologies.

2. How We Use Your Information

The information we collect is used for the following purposes:

To process and deliver your orders: We use your personal information to process payments, arrange shipping, and send order confirmation emails.

To improve our services: We use non-personal information to better understand how visitors use our website and to improve its performance and functionality.

To communicate with you: If you sign up for our newsletter or marketing communications, we will use your email address to send you updates, promotions, or news about Zenergy. You can opt out of these communications at any time.

To comply with legal obligations: In certain cases, we may be required to share your information with legal authorities to comply with applicable laws or regulations.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us track user activity and improve website functionality. You can choose to disable cookies through your browser settings, but this may affect your experience on our website.

4. Sharing of Information

We value your privacy and will not sell, rent, or share your personal information with third parties, except in the following situations:

Service Providers: We may share your information with trusted third-party service providers who help us operate our business, such as payment processors and shipping companies. These providers are required to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your personal information if required by law, such as in response to a court order, subpoena, or legal process.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration. We use secure payment gateways and encrypted connections to safeguard your data during transactions. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and review the personal information we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Withdraw your consent for us to process your data (e.g., unsubscribe from marketing emails).

• Request deletion of your personal data, subject to legal and contractual obligations.

To exercise any of these rights, please contact us at info@zenergy.com.my

7. Retention of Data

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

Zenergy reserves the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after such changes will indicate your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

info@zenergy.com.my

Thank you for trusting Zenergy with your personal information.